As we continue to monitor Coronavirus (COVID-19) developments closely, the health and well-being of our employees, customers, and their employees is of utmost importance to us.
As a critical partner to your business, we also understand that eliminating any impact this health event could have on our service to our clients is imperative. We are keenly focused on our preparedness efforts to maintain a safe work environment for our employees and to sustain our business operations – while executing with urgency to support you, our customers.
Security, safety and well-being are integral to our services, business processes and infrastructure. We have a robust, global, integrated Crisis Management Program in place to keep our operations running smoothly so that we can provide you with the best possible service. As such, we have activated, as part of the Health and Saftey Program, our Pandemic Response Plan, which includes:
- Proactive global monitoring of COVID-19.
Identification of critical skills and contingency plans for back-up support. - Enabling work from home capabilities within impacted regions.
Deploying a global strategy to coordinate the delivery of services and support to our customers. - Providing our employees with information and best practices to prevent the spread of any illness.
Coordinating global and local communications with our customers and partners limiting all non-essential travel. - Requiring all internal and external meetings to be conducted via video conferencing in lieu of in-person meetings, wherever possible.
ISG Facilities staffed by ISG personnel have moved to restricted access [to all outside visitors] and limited onsite staff critical personnel, with home back-up to increase social distancing.
We will continue to monitor this fluid situation and will shift workloads, as necessary, to ensure essential services remain operable. ISG has demonstrated unwavering support to our customers in past emergency situations, and in dealing with the present circumstances, we will continue to be resolute about delivering uninterrupted services to all our customers.
As always, we thank you for your business. Please do not hesitate to reach out to your account manager for any assistance you may need. If you have additional questions regarding our Business Continuity Program, please contact us at HealthAndSafety@ISG.com.sa.